Privacy policy

I. Introduction

This privacy policy describes the personal data (“data”) we collect, the way in which it is used and shared, and your choices about it. We encourage you to read our privacy policy in order to understand our privacy practices.

II. Overview
A. Main objective

This privacy policy applies to the users of Qleanon services, including the users of Qleanon applications, websites or other services.

This privacy policy describes the manner in which Qleanon and its affiliates collect and use the data:

  • “Customer” – means the natural person who accesses the Qleanon platform (apps & website) and places an order for the purchase of products/services offered for sale by Qleanon. Customer also means a legal entity that places an Order through an individual on its behalf.
  • “Cleaning agent”– means any natural or legal person carrying out a cleaning activity.
  • All persons subject to this privacy policy are referred to as “users” in this notice.
B. Data controller

Qleanon Tech SRL is the data controller for the data collected in connection with the use of Qleanon services.

Qleanon services are offered by Qleanon Tech SRL with the registered office at 13C Pictor Ion Negulici Street, Bucharest, District 1, post code 011941, Romania, registered at the Trade Register under no. J40/14899/30.08.2021, with the unique registration code 44816141.

III. Collection and use of data
A. The data we collect

Qleanon collects data:

  • provided by users to Qleanon, such as during the account’s creation
  • created during the use of our services, such as location, app usage and device data
  • from other sources, such as other users, business partners, suppliers and government authorities

Qleanon collects the following data:

  1. Data provided by the users. This includes:
  • Information regarding the user profile: We collect data when the users create or update their Qleanon accounts or place orders. This may include name, email address, phone number, password, address, pet ownership, profile photo, payment or banking information (including payment verification information), ID, criminal record, and other government-issued documents (which may include Social Security Number, ID number and series, as well as date of birth, gender, and photo).
  • Information for the screening of the cleaning agents: this includes information submitted during the process of application as a cleaner such as criminal record, ID, address, contact details (email, phone, etc.) and right to work. This information may be collected by an authorized supplier on behalf of Qleanon.
  • Identity verification photos: these include users’ photographs (photos or selfies) and/or their government-issued identification (such as ID or passport). Such photos can also be used to verify a user’s identity through facial verification technologies.
  • Data for the organisation of transport: We collect the data submitted by the users for processing the orders requiring transport (in the case of the cleaning agents), such as name, address, phone number, email address, billing details and payment processing details.
  • Demographic data: we may collect demographic data regarding the users, such as the date of birth/age or gender. We may also collect demographic data by surveying the users.
  • User content: We collect data submitted by the users when they contact Qleanon support, provide ratings or feedback to other users, or otherwise contact Qleanon. This may include photos, audio or video recordings submitted by the users in connection with a user support request.
  1. Data created during the use of our services. This includes:
  • Data regarding the location: We collect accurate or approximate data regarding the location from the users’ mobile devices when the Qleanon app is running in the foreground (app open and on screen) or background (app open but not on screen).
  • Information regarding the transactions: We collect information regarding the transactions related to the use of our services, including the type of services requested or provided; or order details (such as date and time, number of rooms/m2 and additional services); and information regarding the payment transaction (such as the amount debited and the payment method).
  • Usage data: We collect data regarding the way in which the users interact with our services. This includes access dates and times, application features or pages viewed, browser type and application locks and other activities of the system.
  • Data regarding the device: We collect data about the devices used to access our services, including hardware models, the IP address of the device or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, data regarding the movement of the device and data regarding the cellular network.
  1. Data from other sources, such as other users, business partners, suppliers and government authorities. This includes:
  • the Qleanon account owners requesting services for or on behalf of other users (such as friends or family members)
  • the users providing information in connection with claims or disputes.
  • partner companies.
  • public institutions and other government authorities.
IV. How do we use personal information?

Qleanon uses the data collected to offer reliable and convenient products and services through the platform – apps & website (including processing your payment information, arranging the shipping and providing invoices and/or order confirmations). We also use the data for specified and legitimate purposes which include, but are not limited to the following:

  • to answer your questions and requests;
  • for marketing purposes, but only where we have your prior consent;
  • to provide and improve the services and products we offer;
  • to diagnose or remedy the technical problems;
  • to provide you with advertising and personalized content;
  • to defend ourselves against the cyberattacks;
  • to create and/or maintain the accounts;
  • to comply with the legislation.

In accordance with the preferences you have shared with us, we will provide you with information or advertising about our products or services.

V. Sharing personal information & data retention

Certain Qleanon services and features require sharing data with other users or at the request of certain users. We may also share data with third parties and our partners in order to process and deliver Qleanon services, for legal reasons or in connection with claims or disputes.

Finally, we may share your personal information to comply with the applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for the information we receive, or to otherwise protect our rights. We may disclose information if we believe in good faith that it is necessary to prevent or deter the occurrence of a fraud or to limit its consequences, to protect our company and employees, or to comply with the Terms of Use.

We also use Google Analytics in order to help us understand the way in which our consumers use the Site – you can read more about the way in which Google uses your personal information here: https://www.google.com/intl/ro/policies/privacy/

VI. Which is the period of data storage

The personal information collected and used will be stored for a period of 5 years after the termination of the contractual relationship or any longer period required by the law, applicable regulations or rules on record keeping obligations or requests by the public authorities.

Immediately after the end of the applicable storage period, the personal information will be:

  • deleted or destroyed

or

  • anonymized

The personal information collected and used to create your account will be deleted immediately if you close your account.

The users can request the deletion of their accounts at any time. Qleanon may retain the user’s data after a deletion request due to legal requirements or for reasons mentioned in this privacy policy.

VII. Policy on the use of cookies

When you visit the website www.qleanon.com/www.qleanon.ro, we automatically collect certain information regarding your device, including information regarding your web browser, IP address, time zone and certain cookies installed on your device. In addition, as you browse pages on the site, we collect information regarding the individual web pages or products you view, the websites or search terms you have referred to the site, and information regarding the way you interact with the site. We refer to this automatically collected information as “Information regarding the device.”

We collect information regarding your device using the following technologies:

  • Cookies are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and the way of disabling the cookies, please visit http://www.allaboutcookies.org.
  • actions of tracking the “log files” that appear on the site and collecting data including IP address, browser type, internet service provider, referring/exit pages and date/time (stamp) records.
  • tags and pixels are electronic files used to record information regarding the way in which you navigate the site.

Our website may contain links to third-party websites or applications, including those of our partners. Please note that these third-party websites may also use cookies. We do not control these third-party websites and are not responsible for the cookies they set or access. If you click on one of these references or applications, please note that each of them will have its own cookie policy. Therefore, please read the cookie policy of other websites or apps before using them.

Third parties such as advertising networks and external service providers may use cookies, web beacons, software development kits (SDKs) or similar technologies to collect information regarding your visit to our site. The information is used to provide you with more relevant advertising on our site or elsewhere on the Internet. We have no control over the use of these third-party cookies, which are governed by the privacy/cookie policies of those third parties.

Our site also uses third-party plug-ins in the form of share buttons for Facebook, Twitter and Whatsapp. With this share button you can share our ads on the third-party platform, provided you are connected to these third parties. These third parties may link the interaction between our website and your account. Therefore, please read the privacy policies of these third parties before clicking the share button.

Why do we use cookies?

The cookies perform various functions, including facilitating the navigation and storing your preferences in order to present you with the relevant content and improve your overall user experience.

We use cookies to:

  • manage your preferences and improve certain features of our Platform. This may include collecting information regarding the date and time of your visit, your browsing history and your language preference;
  • support security measures and detect any fraudulent activities;
  • analyze the way in which our website is accessed or used and its performance. We use this information in order to maintain, operate and continually improve our services;
  • broadcast ads relevant to you; the cookies help us to regulate the ads you see and measure their effectiveness.

What can you do to delete, disable or block the cookies?

Your browser will usually provide information on how to refuse, delete or block cookies. The following references will lead you to that information about certain commonly used browsers:

  • Google Chrome;
  • Internet Explorer;
  • Mozilla Firefox;
  • Safari;
  • Opera.

You can decline the third-party cookies from Google Analytics via ads settings.

Keep in mind: if you choose to block cookies which we have set on our site, you may not be able to access all or part of our services, for example, you may not be able to save custom settings such as authentication information.

VIII. What security measures have we taken?

As part of the administration of the Qleanon platform (apps & website), we have taken technical and organizational measures to ensure a level of security appropriate to the risks involved in data processing, in particular through misuse, accidental destruction, illegal or unauthorized access, loss, alteration, disclosure, intentional or accidental manipulation, third-party access, deletion and modification. For this purpose, we have developed and implemented data security policies and other privacy practices. In addition, our security procedures are continually reviewed based on the new technological developments.

You will be notified of a data breach within a reasonable period of time after the discovery of such a breach, unless an authorized public body determines that the notification would impede a criminal investigation or prejudice the national security. In such a case, the notification will be delayed in accordance with the instructions of such body. We will respond promptly to your questions regarding such a data breach.

IX. What are your rights?

Your rights are as follows:

  • The right to withdraw your consent;
  • The right to be informed regarding the processing of your data;
  • The right of access over the data;
  • The right to rectify the inaccurate or incomplete data;
  • The right to erasure (“the right to be forgotten”);
  • The right to restrict the processing;
  • The right to transfer to you the data we hold about you;
  • The right to object to the processing of your data;
  • The right not to be subject to a decision based solely on the automated processing, including profiling;
  • The right to lodge a complaint with the National Supervisory Authority for Personal Data Processing;
  • The right to take legal action.

Should you have given your consent for direct marketing, you can withdraw it at any time by following the unsubscribe instructions in each email/SMS or other electronic message.

If you wish to exercise your rights, you may do so by sending a written, signed and dated request to the email address info@qleanon.com.

The rights listed above are not absolute. There are exceptions, so each request received will be examined to decide whether it is justified or not. To the extent that your request is justified, we will facilitate the exercise of your rights. If the request is unfounded, we will reject it, but we will inform you of the reasons for the refusal and of your rights to lodge a complaint with the National Supervisory Authority for Personal Data Processing and to take legal action.

We will try to respond to the request within 30 days. However, the deadline may be extended depending on various aspects, such as the complexity of the request, the large number of requests received or the impossibility of identifying you within a reasonable time.

Should we fail to identify you despite our best efforts, and should you fail to provide us with additional information to identify you, we are not obliged to proceed with the request.

X. Changes

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

XI. Contact us

For more information about our privacy practices, if you have questions, or if you would like to lodge a complaint, please contact us through the following means:

  • Postal address: 13C Pictor Ion Negulici Street, Bucharest, District 1, postal code 011941, Romania.
  • e-mail: info@qleanon.com
  • phone: 0760452300