1. The access to the Qleanon Platform in order to carry out/take over an Order is allowed to any Customer/Cleaning Agent who acts with a legitimate purpose and who intends to purchase/provide Products/Cleaning Services through the Qleanon Platform, in compliance with these terms and conditions.

2. In order to use the Qleanon Platform, the Customer/Cleaning Agent must be at least 18 years old.

3. Before placing an order/providing a service, you must register on the Qleanon Platform by providing the information requested in the registration application by uploading relevant documentation as required by Qleanon. For example, in the case of Cleaning Angels, the conditions may include: providing criminal records, identification documents, successfully completing a training course, etc. Failure to comply with these requirements and conditions may result in the prohibition of the right to use the Qleanon Platform. 

4. By pressing the “Register/Sign up” button at the end of the registration page, you represent and warrant that: \ Pursuant to valid legal provisions you have carefully studied, fully understood and agree to be bound by these Terms and Conditions, including all obligations that may arise from them, but also from the Contract; \ all information you have provided to us is accurate, correct and complete; \ you will maintain the Qleanon Account for Customers/Cleaning Agents in accordance with the truth and you will constantly update the information entered in the profile; \ you will not authorize others to use the Qleanon Account, nor will you authorize or assign this account to others; \ you will not use the services provided by means of Qleanon for unauthorized or illegal purposes and will not adversely affect the proper functioning of Qleanon products/services; 

5. Upon successful completion of the registration request, we will provide you with a personal account accessible through an email address and a password.

6. You are required to provide your bank details when filling in your payment details during registration. You must mention your or your company’s (legal person’s) bank account. The amounts received/transferred will be processed through the In app Payment option from/to the indicated bank account. We are not responsible for any incorrect financial transaction that may occur if you have provided incorrect bank details.

7. The account registration as a legal person (i.e. – company). You will be considered a legal person if the recipient of the charges is marked as a legal person in the payment details (accessible in the Qleanon Account for the Company). In this case, the indicated legal person is considered to be the provider of the Cleaning Services, which becomes a party to these General Terms, the Contract and other agreements. Only the natural person specifically indicated during the registration process can actually provide the Cleaning Services. Such natural person may use the Cleaning Agent’s account only if he/she has read and agreed to be bound by these Terms and Conditions and any other documents which are part of the Contract. THE LEGAL PERSON IN THE PAYMENT DETAILS SECTION AND THE NATURAL PERSON ACTUALLY PROVIDING THE CLEANING SERVICES ON THE QLEANON ACCOUNT WILL REMAIN JOINTLY AND SEVERALLY LIABLE FOR ANY BREACH OF THE TERMS AND CONDITIONS AND OF THE CONTRACT BY THE CLEANING AGENT.

8. When registering the Qleanon Account as a legal person, the company itself can register accounts for its employees. The company that has the employees will remain jointly and severally liable for any kind of violation committed by its employees.

9. The abusive use of the Qleanon Platform is strictly prohibited. Abusive use is any use of the Qleanon Platform in a way that contravenes fair business practices, legislation in force or in any other way that would be likely to harm us or our Affiliates/Partners in any way (by “Affiliates” we mean people from the same group we are part of, and by “Partners” we mean people with whom we have a collaborative relationship).

10. We reserve the right to deny access to some or all features of the Qleanon Platform and to restrict the processing and/or delivery of an Order if, in our reasonable opinion, there are suspicions of fraud on your part, if this is a behavior that may harm our interests or those of our Affiliates/Partners or if you misuse the Qleanon Platform.

11. By using the Qleanon Platform and, as the case may be, by registering/taking an Order, you accept and agree to the form of remote communication (e.g. telephone or email) by which we carry out our operations.

12. All information used to describe the Products/Services (including, but not limited to static or dynamic images, descriptive text, graphic or video presentations) do not impose any obligation on our part, as they have an exclusive role of presentation and information. We will make all reasonable efforts to ensure the correctness of information regarding the prices, Products/Services and their Specifications presented on the Qleanon Platform.

13. Price. The prices indicated in the Qleanon Platform are net, in lei, including VAT.

14. Qleanon reserves the right to immediately reflect any change in VAT applicable to the prices displayed on the Qleanon Platform. Any order placed and completed in advance must be honored at the prices displayed before the change.

15. The basic price of regular cleaning is 90 RON per hour. Depending on the frequency and period of the chosen plan, the price may be reduced (details can be found on the Qleanon Platform).  

16. The basic price of general cleaning is 100 RON per hour.

17. The prices displayed on the Qleanon Platform can be changed at any time, without notice from Qleanon, without justification and without any liability on our part. Any plan taken and confirmed in advance must be honored at the prices displayed before the change.

18. Entering into a Subscription Plan. Any subscription plan taken by means of the Qleanon Platform is considered an offer and the conclusion of a contract between the Customer and Qleanon.

19. The payment of the order is made by credit card, directly in the Qleanon Platform. Payment will be deemed to have been made only when Qleanon has received the full payment of the indicated amounts.  

20. Qleanon offers services only in Bucharest and Ilfov, Romania.

21. Engagement plans sold by means of the Qleanon Platform are served by cleaning agents who collaborate with Qleanon. All Cleaning Agents are verified.

22. Conditions of subscription, change or cancellation. Subscriptions are processed for renewal before the date of expiry. The renewal of subscriptions can be canceled 14 days before the end of the subscription. In the case of subscriptions, the price is customized based on an automated decision-making process.

23. Please keep in mind that after the full performance of the Services/delivery of the Products, you no longer have the right to withdraw from the contract and you are bound to pay the value of the services performed.

24. If you are a Customer and decide to cancel a reservation, you can do it through the Qleanon Platform under the following conditions:

• More than 48 hours before the performance of the Order, cancellations are free;
• 24-48 hours before the performance of the Order, 25% of the value of the reserved services will be charged;
• Less than 24 hours but more than 12 hours before the performance of the Order, 50% of the value of the reserved services will be charged;
• 12 hours or less before the performance of the Order, 100% of the value of the reserved services will be charged;

25.If you are a Cleaning Agent and decide to cancel an Order, you can do it through the Qleanon Platform under the following conditions:

• More than 48 hours before the performance of the Order, 25% will be deducted from the next cleaning payment;
• 48 hours or less before the performance of the Order, 50% will be deducted from the next cleaning payment;
• If the Cleaning Agent has not confirmed the Order, it can be canceled without charge.

26. Discount vouchers. Discount coupons do not apply to any engagement plan. Gift cards and vouchers can only be used on the Qleanon Platform for an order, provided that the order value is equal to or greater than the minimum amount shown on the discount voucher, unless otherwise indicated on the discount voucher. They are valid until the date shown on each voucher. Gift cards expire 6 months after the purchase. The date of expiry can be extended once by another 6 months, upon request.

27. You can contact us in general at the email address in the “Contact” section of the Qleanon Platform, for any concerns or problems you have in relation to the Order, including to identify and correct any errors that occur when entering data. Depending on the technical developments of the Qleanon Platform, you may have other methods of communication with us (such as online chat, communication from your Customer/Cleaning Agent account, social media, etc.), which we will bring to your attention. However, if you do not tell us about these matters before issuing the notice or starting to provide the Services, these changes will only be possible in exceptional cases, which do not involve a disproportionate effort on our part and which are valid from a legal point of view.

28. Please note that only the official communication channels we indicate will be considered when dealing with your request. Therefore, if you have decided to contact us in another way, this will not be considered officially, but we will do our best to respond to you in due time, according to our ability.

29. You acknowledge and agree that, to the extent permitted by applicable regulations, neither Qleanon nor any of its directors, officers, employees, agents or shareholders, nor any other party involved in the creation, production or delivery of the Qleanon Platform, shall be liable for any direct, indirect or consequential damages, any damage to reputation, costs, losses, decreases in turnover or profits or liabilities of any nature (even if the occurrence of such damages was known or could have been known by Qleanon Tech SRL), capable of arising from access or use or, on the contrary, from the impossibility of using the Qleanon Platform or its content.

30. All materials that are downloaded or otherwise obtained while using the Qleanon Platform are at your own risk. Qleanon assumes no responsibility for any damage or virus that may affect the computer equipment or other property due to your access, use or downloading of any material on the Qleanon Platform or for any illegal intrusion or interference with IT systems.  

31. Qleanon reserves the right to discontinue any or all functionality of the Qleanon Platform. Qleanon assumes no responsibility or liability for any interruption of any or all functionality of the Qleanon Platform.

32. Any material, information and everything you find on the Qleanon Platform is provided to you on an “as is” basis and without warranties of any kind, express or implied, including but not limited to the implied warranty of merchantability.

33. Qleanon does not warrant that the Qleanon Platform or its content will meet your expectations, will be uninterrupted, secure and error-free.

34. Accessing certain links may redirect you to other external websites. We do not review any of these external websites and do not guarantee, expressly or implicitly, the quality, relevance, accuracy, completeness, currentness, availability or legality of the content of these websites, nor will we be in any way responsible for the products, services, information and other content offered through these linked sites. The same applies to websites that provide links to the Qleanon Platform. Please read the entire Privacy Policy here.

35. Intellectual Property. All information available on the Qleanon Platform (including, but not limited to static or dynamic images, text, logos, symbols, commercial representations, videos, etc.) that can be viewed or accessed in any way through the use of electronic equipment, the content of emails sent to the Customer/Cleaning Agent by Qleanon, any information communicated to the Customer/Cleaning Agent (including, but not limited to data relating to Qleanon, its activity, etc.) by any means by a representative of Qleanon are and remain the exclusive property of Qleanon, which reserves all rights it obtains in this regard directly or indirectly (such as through licenses of use and/or publication, exclusive/non-exclusive, limited/unlimited in time etc.). The Customer/Cleaning Agent may copy, transfer and/or use such data only for personal or non-professional purposes and only if they do not conflict with these terms and conditions.

36. Any other way of using the content available on the Qleanon Platform for purposes other than those permitted in these Terms and Conditions is expressly prohibited.

37. Liability of the Customer/Cleaning Agent. All content (text, photo, video, etc.) that you post through the Qleanon Platform (such as product reviews, messages sent, social media posts in which you tag us, social media shares or comments left on social media), hereinafter referred to as the “Content” is the sole responsibility of the person who created such content.

38. Although we do not usually monitor the content posted by Customers/Cleaning Agents, we reserve the right to do so and to remove the content that violates these Terms and Conditions (or the applicable law) of which we are aware, but have no obligation to do so.

39. In case we are held liable for the content posted by Customers/Cleaning Agents on the Qleanon Platform, we reserve the right to take action against that Customer/Cleaning Agents for full reparation of the damage suffered.

40. Any use or reliance on any content or materials posted through the Qleanon Platform or obtained by you through the Qleanon Platform is at your own risk. If we are notified by a third party that the subject/content you send or post violates these Terms and Conditions or any applicable law, either in writing or in the spirit of these Terms and Conditions, we reserve the right to remove this topic/content from the Qleanon Platform without prior notice to you.

41. We do not in any way encourage, endorse, represent or guarantee the accuracy of the content or communications posted through the Qleanon Platform nor do we support and/or agree with the opinions expressed by Customers/Cleaning Agents on the Products/Services available on the Qleanon Platform, they being solely responsible for that content.

42. By using the Qleanon Platform, you agree and accept that you may be exposed to content that may be defamatory, derogatory, inaccurate or inappropriate or, in certain cases, that there may be posts that are misleading. We will not be responsible in any way for this content, including but not limited to errors or omissions or for any kind of material or moral, direct or indirect damage that has been posted, transmitted by email or social media or made public in any other way by means of the Products/Services, the Qleanon Platform or in any other context.

43. Use of the Platform. You will not use the Qleanon Platform in any manner that violates any local, national or other laws or regulations or any order of a court in any relevant jurisdiction, for any purpose not permitted by these Terms and Conditions, in any manner that violates the rights of any person or entity, including their copyright, trademark or other intellectual property rights or other private or contractual rights, such as, by way of example:

• to distribute advertisements of any kind or post or otherwise communicate any false or misleading material or message of any kind, including regarding competitors, potential competitors etc.;
• in any way that, with or without intent, harasses, threatens or intimidates any other User or visitor;
• in any way that, whether intentionally or unintentionally, promotes or incites to racism, violence, hatred or physical or moral injury of any kind;
• in any way that is abusive, defamatory, inaccurate, obscene, offensive or sexually explicit;
• to post photos or images of another person without their permission (and if they are a minor, the permission of their legal guardian);
• to promote illegal activities or in any way that leads to the encouragement, acquisition or performance of any illegal or criminal activity or that may cause injury, suffering or inconvenience to any person;
• to access, manipulate, cause damage to, or use non-public areas of the Services, computer systems, company servers or equipment, or the technical delivery systems of our suppliers;
• to access or attempt to access data of other Users of the Qleanon Platform or enter, access, penetrate any of the security measures relating to the Products/Services or probe, scan or test the vulnerability of any system or network or violate or circumvent any security or authentication measures;  
• in any way that, intentionally or not, misleads or is intended to deceive another User or visitor of the Platform;
• to introduce any malware, virus or other harmful software (worm) that damages or interferes with the operation of the Products/Services offered, including but not limited to cancelbots, denial of services, time bombs, worms, Trojan horses, viruses or any other malicious software or hardware;
• to interfere with or disrupt (or attempt to do so) the access of any User, host or network, including but not limited to sending a virus, overloading, flooding, spamming, mail bombing the services or by writing content creating scripts so as to interfere with or create an undue burden on the services;
• to copy, modify or distribute the content of other Users without their consent;
• for commercial purposes other than those expressly permitted in these Terms;
• to circumvent the measures used to prevent or restrict access to the Products/Services;
• to request or provide illegal services;
• to harvest or collect information about other Users or visitors without their consent;
• to forge any TCP / IP packet header or any part of the header information in any email or posting, or in any way use the Products/Services in order to send altered, misleading or false source information;
• to scrape, crawl or keep or otherwise use the Products/Services or any content for phishing, spamming, trolling or any unauthorized (commercial) purpose; or
• to promote or support or solicit involvement in any other platform or political, religious cause (recognized as organized or unorganized), cult or sect of any kind.

44. We are not liable for any damages caused to you as a User or Customer or to any third party as a result of our performance of any of our obligations according to the Order. To the extent that the limitation of liability according to the above is not possible according to the applicable laws, we will be liable up to the value of the Products/Services that were the subject of the Order.

45. You undertake to keep the username and password related to the Account safe, being the solely responsible in the event of their fraudulent use by a third party.

46. We are not responsible for any damage caused by any technical malfunctions of the Qleanon Platform (e.g. the impossibility of accessing any link on the Qleanon Platform).